Personal Information Collection Statement

The personal data provided by customers to Van Gogh SENSES Ltd. is used for the purposes of general administration, after sales services, market research and analysis. Van Gogh SENSES will not disclose or edit member data and save it in non-public content. In some cases, personal data may be transferred to our group companies in order to provide customers with the latest news, information and service.

Customers have the right to request access to and change the personal information. To protect the privacy of membership information, customers must provide email address and password so that to make changes through Van Gogh SENSES official website.

Terms & Conditions (for Flowers)

Payment
1. Payment should be made when placing order.
2. Payment can be made in credit cards VISA, MasterCard, Union Pay and American Express.
3. Delivery Fee: $ 60 for Hong Kong Island, $ 80 in Kowloon area, $ 120 for New Territories area, Please refer to the following list of delivery area. If the customer cannot pay the full delivery cost, Van Gogh SENSES will not arrange delivery until the balance charge is settled.

Change / Cancellation of Order
1. After order is made, cannot be cancelled or change.
2. All payment is non-refundable.

Ordering Information
1. Orders placed online are processed daily from Monday to Friday with an order confirmation within 24 hours.
2. Cut off time is 5pm, the delivery/pick up arrangement will be by according to the following table.
3. If place an order on a weekend or national holiday, it will be processed the following business day. Please contact us 26187226 to confirm the delivery/pick up date for long national holiday.
4. Please contact us by phone or send an e-mail to retail@vangoghsenses.com if you need to request a particular delivery/pick up time, we will try our best to accommodate your request.
5. Please make sure the receiver's name, address, telephone, date and message are accurate.
6. Due to weather conditions and other factors beyond our control, it may be necessary for us to substitute different flowers in our arrangement, you will be advised at the time of ordering about substitution of the main flowers. Substitution of accompanying flowers may be necessary without notification but will be of comparable value and price.
7. Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
8. Delivery will be delayed if typhoon signal 8 or above / black rainstorm signal is issued.
9. If no one receive the product, or it is rejected, the order is counted as completed.

Order Time (OD) Leadtime Time slot
Mon - Wed
before 17:00
OD + 4 Days
Pick up
13:00-15:00
15:00-17:00
17:00-19:00

Delivery
11:00-19:00
      
      

Thu - Sun
before 17:00
OD + 5 Days
Sun - Tue
before 17:00
OD + 5 Days
Wed - Sat
after 17:00
OD + 5 Days

Delivery Area

Delivery service can be accessible in Hong Kong Island, Kowloon, New Territories and some outlying islands listed as below with delivery time 13:00-15:00:

 

Delivery Service in 13:00-15:00 

Out of Delivery Area

Kowloon

Hong Kong Island

Shek O

Stanley

Chung Hom Kok

Repulse Bay

Deep Water Bay

South Bay

Tai Tam

the Peak

Mid-levels

Happy Valley

Jardine's Lookout

Wan Chai - Shiu Fai Terrace

Wan Chai - Tung Shan Terrace

New Territories

Fanling - Kwan Tei

Sha Tau Kok

Fanling - Ping Che

Lo Wu

Tai Po - Sam Mun Tsai

Ta Kwu Ling

Tai Po - Tung Tsz

Man Kam To

Tai Po - Tai Mei Tuk

Lok Ma Chau

Tai Po - Tai Po Kau

Lau Fau Shan

Tai Po - Kau To Shan

Tai Po - Plover Cove
(including Luk Keng)

Sheung Shui - Kwu Tung
(including Ho Sheung Heung, Hang Tau)

Lung Kwu Tan

Sai Kung

Mai Po

Clear Water Bay

Sai Kung -  Pak Tam Chung 
(including Hoi Ha Wan)

Lam Kam Road

Clear Water Bay - Po Toi O

Fan Kam Road

Clear Water Bay - Tai Miu

Kam Sheung Road

Yuen Long - Kam Tin

Yuen Long - Shek Kong

Yuen Long - Pat Heung

Outlying Islands

Tung Chung (Mon - Sat)

All 
(except Tung Chung)