Personal Information Collection Statement

The personal data provided by customers to Van Gogh SENSES Ltd. is used for the purposes of general administration, after sales services, marketing & promotions, market research and analysis.  Van Gogh SENSES will not disclose or edit member data and save it in non-public content. In some cases, personal data may be transferred to our group companies in order to provide customers with the latest news, information and service.

Customers have the right to request access to and change the personal information. To protect the privacy of membership information, customers must provide email and password so that to make changes through Van Gogh SENSES official website.

Terms & Conditions for Cakes


  1. Payment should be made when placing order.

  2. Payment can be made in credit cards (VISA, MasterCard, AE or Union Pay)


    Change / Cancellation of Order

  1. After order is made, cannot be cancelled or change.

  2. All payment is non-refundable.

Ordering Information

1.      Orders placed online are processed daily from Monday to Friday with an order confirmation within 24 hours.

2.      Cut off time is 5pm, the pick up arrangement will be by according to the following table.

3.      If place an order on a weekend or national holiday, it will be processed the following business day.  Please contact us at 21118947 to confirm the pick up date for long national holiday.

4.      Merchandise is non-refundable and is not for re-sale or other commercial purposes.

5.      No exchange for purchases of food products.

6.      Please contact us by phone or send an e-mail to if you need to request a particular pick up time, we will try our best to accommodate your request.

7.      Pick up date may be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is in effect. In this event, we will contact you by phone or e-mail the following business day to arrange for an alternative pick up time.

8.      Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.


Order time (OD)


Time slot

Mon - Wed

before 17:00

OD + 4days

Pick up





Thu- Sun

before 17:00

OD + 5days

Sun  - Tue

after 17:00

OD + 5days

Wed- Sat

after 17:00

OD + 5days